Support

How can we help?

QLIMB is made by a small studio. If something's wrong, or you just want to say hello, we read every message.

Get in touch

Questions, bugs, or feedback about the climb:

We usually reply within 2–3 days.

Common questions

How do I unlock the other realms?

Each realm opens once you reach a height of 750 in the realm before it. Frostpeak unlocks from The Ash Spire, The Cascades from Frostpeak, and The Verdant Reach from The Cascades. Keep climbing — you'll get there.

Is QLIMB free? Are there ads or purchases?

Yes, it's completely free. There are no ads, no in-app purchases, and nothing to subscribe to. Just the climb.

Where is my progress saved? Can I move it to a new phone?

Your best scores, ranks, achievements, and Codex fragments are stored locally on your device. There are no accounts and no cloud sync, so progress stays on the phone it was made on and is removed if you uninstall the app.

The game feels laggy on my phone.

QLIMB automatically lowers its graphics quality if it detects a slower frame rate, so it should settle after a few seconds. Closing other apps in the background and restarting QLIMB usually gives the smoothest climb. If it keeps struggling on your device, email us the phone model — it genuinely helps.

How do I change my hero, realm, or music?

From the main menu, tap the Realm, Hero, or music row to open its picker. Each realm remembers the hero and track you last used there.

I don't hear any sound.

Check the speaker icon in the top-right during a climb to make sure audio is on, and confirm your phone isn't on silent. Music begins on your first tap into a run.

What data does QLIMB collect?

None. No accounts, no analytics, no tracking, and the game plays fully offline. Full details are in our Privacy Policy.